Turning customer service techniques inward and providing employee service. This article describes the techniques and benefits.
Update: Some time has passed since I originally posted this and upon rereading, I’m struck by how crazy this scheme sounds. I just can’t imagine how this could be subverted by the American worker. I would love to see something like this work in the U.S., but I can not imagine anything other then the management team either getting deluged with trivial issues or getting nothing at all.