Cubicles and Dilbert

I work in a cubicle. It’s a cubicle designed for six and there are only two of us in it – but it’s a cubicle. A decade ago I was part of a team which selected the current model. We traveled up to Steel Case’s office showroom in Michigan and checked out the options. I drank the Kool Aid – came back a zealot for modern office designs. Imagine my angst when I discovered no one else had any interest in cubicle-ville.

Of course, my disappointment can’t come close to equalling that of the inventor of the modern cubicle. How ironic that he thought he was making things better for the American worker. Then, heaping sarcasm on top of irony – we have the Dilbert Cubicle.

Employee Service

Turning customer service techniques inward and providing employee service. This article describes the techniques and benefits.

Update: Some time has passed since I originally posted this and upon rereading, I’m struck by how crazy this scheme sounds. I just can’t imagine how this could be subverted by the American worker. I would love to see something like this work in the U.S., but I can not imagine anything other then the management team either getting deluged with trivial issues or getting nothing at all.